Warranty, Refund/Store Credit, and Exchange
KTM Diamond Cricket (KTM DC) strives to serve every customer to the best of our ability and commits to provide them with the best experience of their cricketing endeavours with our branded gears. Thus, we take it to the heart and assist our customers if any issues arise with the products purchased from us within a reasonable time as stated below for each product category.
All warranty claims will be assessed on an individual basis and a decision will be made within reasonable amount of time to repair, exchange, refund, or provide a store credit. All warranty claims can be communicated to us via below means:
Please note: If products with warranty claims are needed to be shipped to us, the customer is responsible for safely and securely packaging the goods for the courier service and bear the shipping costs. Any disputes with the courier company while posting the products are to be resolved by the customer while sending the products under warranty to us. Any damage caused by the courier service will not be KTM DC’s responsibility and will bear no liability for it. It is the customer’s responsibility to track the courier and ensure that the products are delivered in safe and secure packaging. The products must be posted to below address with listed required information:
Address: 102, 63-69 Bank Lane, Kogarah, NSW, 2217
Required:
- Invoice number
- Full name
- Mobile number
- A copy of the sales invoice
(Important: If a copy of the sales invoice is not retained as a proof of purchase, then warranty claims will not be accepted)
KTM DC will provide a store credit, refund, or exchange the item if and only if below conditions are met:
- The products are unused, undamaged and are in their original packaging
- Returned within 30 days of purchase
- The sales invoice/receipt produced as a proof of purchase
- Product purchased does not fit the description
- Develops major fault that is deemed manufacturer’s fault within the warranty period
- Is not fit for the purpose, is unsafe, or is significantly different from its description
- KTM DC products purchased via our website: ktmdiamondcricket.com.au will not be exchanged or refunded if:
- Customer changes their mind
- Is returned after 30 days, or are already used, damaged, or are not in their original packaging
Warranty Terms:
Cricket bats:
- Cricket bats sold by KTM DC are made of English willow, which is a natural material, thus, their durability cannot be guaranteed. Cricket bats are struck against hard cricket balls repeatedly, therefore, may inevitably produce minor cracks. It is highly recommended that anti-scuff sheet or fibreglass sheet, edge protection, and toe guards such as shoe goo or rubber guards are properly installed before use to promote the longevity of cricket bats. It is also highly recommended that, after purchase of the product, a proper knocking with a wooden mallet or a leather ball, and then played at the nets for an adequate amount of time with semi-old balls before any match use. KTM DC believes that 8-10 hours of usage across 5-8 sessions of a cricket bat at the nets against a semi new ball is adequate before any match use.
- Cricket bats damaged due to their use against a bowling machine or bowling machine balls, and/or any other kind of balls apart from leather cricket balls will not be covered by the warranty offered by KTM DC.
- Cricket bats damaged due to exposure to water, moisture, or dampness, or heat will not be covered.
- Warranty does not apply to KTM DC cricket bats if KTM DC bat stickers have been removed, or have been repaired by others
- Warranty does not apply to KTM DC bats for damages to toe by Yorkers, or hitting the pitch too hard at the stance or while defending a ball
- All KTM DC cricket bats sold by us will have 12 months warrant from the date of purchase for below:
- Handle replacement
- Manufacturer’s defects
- Handle breakage or minor cracks along the edges, face, or toe will not be exchanged, refunded, or replaced. However, those sorts of damage will be repaired by us, at our cost.
Gloves, pads, thigh pads, kit bags, and other protective gears:
- Will have 3 months warranty which covers seam splits, stitches, broken zippers, or wheels. These issues will be repaired at our cost within reasonable time frame
- Normal wear and tear from usage are not covered
- Material tear ups due to friction on hard surfaces or concrete surfaces are not covered
Helmet:
- Will have 3 months warranty by way of repair to the helmet’s features
- Warranty does not apply to damages caused from impact of a cricket ball, or improper handling and usage
